Language Assistance

Heritage Provider Network and its affiliates are committed to establishing multicultural principles and practices throughout our organizational systems, services, and programs. We strive to reduce healthcare disparities and increase access by providing high quality, culturally competent healthcare. A key component of this goal is our desire to provide high quality healthcare to our members irrespective of their ethnicity, culture, religious beliefs, or language.

Why do we provide free interpreting services?

“Federal Law requires that health care providers who see all government programs members provide free language assistance to Limited English Proficient (LEP) and hard-of-hearing or deaf persons."

We offer at no cost to their members the following interpreter services:

1. Over-the-Phone Interpreter
2. Face-to-Face Interpreter
3. Hearing Impaired Services

How to contact us:

(818) 357-5000 or (866) 654-3471
8:00 a.m. to 5:00 p.m. from Monday thru Friday

TDD/TTY: (818) 654-3485
8:00 a.m. to 5:00 p.m. from Monday thru Friday

For help after business hours or during the weekend please contact your health plan by caling the phone number listed on the back of your ID card.