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Being Part of the Regal Family

Bettering your life through the way we care.....

Like many Independent Physician Associations, Regal Medical Group helps provide high quality healthcare at lower out of pocket costs to our members. What makes us unlike other associations is the way we care. Regal emphasizes prevention over intervention and works closely with our providers and members, providing the resources, guidance and expertise that everyone in the Regal family needs to create their own vitality.

With a network spanning more than 5,000 square miles and thousands of health care providers, we are part of one of Southern California’s largest managed health networks. That size works to your advantage, allowing us to be there to coordinate all of your health care, when and where you need us. In spite of our size, we remain rooted in close community and operate upon the simple, traditional principles of knowing our customer, and providing respectful, personal, quality care.

Is Regal the right choice for you and your family? Click here to learn more about how to enroll with Regal, and start creating your own Vitality today.

Some important notes for our members and providers:

Regal Medical Group or its affiliates do not reward or offer incentives to employees or associates to encourage inappropriate under-utilization of services. Regal Medical Group is committed to providing quality care to our members, and therefore:

  • Utilization Management decision making is based only on appropriateness of care and service and existence of coverage.
  • Regal Medical Group does not specifically reward practitioners or other individuals for issuing denials of coverage or service care.
  • Financial incentives for UM decision makers do not encourage decisions that result in underutilization.
  • For any questions regarding the Regal Medical Group Utilization Management decision making or other issues related to the Utilization Management process, please call (toll free) 866-654-3471.

    Language Assistance/Interpreter Services

    In accordance with California Assembly Bill 853, all Regal Medical Group (RMG) providers will provide, at no cost to the RMG member, Language Assistance/Interpreter Services for those that are limited in English proficiency. Ask your physician for assistance if you need help with interpreter services.

    Quality Improvement Programs

    Regal Medical Group has a Quality Improvement program that is responsible for the development and reporting of quality initiatives. These are improvement guidelines for the care of RMG Commercial and Medicare members who live in the Southern California. The Quality Improvement program is used throughout Regal Medical Group and each department is responsible for meeting set performance standards, reviewing processes and procedures, to ensure we provide excellent service to our members and providers.
    The Regal Medical Group’s Quality Improvement program is designed to monitor, evaluate and positively influence the provision of cost-effective medical care or services throughout the organization or its affiliates. This purpose is accomplished through Medical Services, Inpatient Services, Corporate Risk, Clinical Compliance, Quality Management, and contracted Behavioral Health Providers.

    Please Click here to access the 2016 Quality Management Improvement Program.

    Regal Medical Group Quality Improvement Program

    RMG composes an annual Quality Improvement Program and work plan. The Quality Improvement Program specifies the programs goals, objectives, scope, and organization structure as well as performance standards. If you would like more information regarding the Regal Medical Group’s Quality Improvement Program, please contact the Customer Service department at (toll free) 866-654-3471.