New Member

Welcome home.

Hello, and welcome! We are happy that you have chosen us as your medical group to provide you with the very best of care and service throughout your healthcare journey. Our priority is, and always will be, your health and well-being.

Whether you are a new member or have been with us for many years, this page will guide you through everything that you need to know as a member of our medical group.

Regal medical group
 
 
 
 

Important Phone Numbers.

If you have any questions related to your care, please contact Customer Service.

Call: (818) 357-5000 or (866) 654-3471

TDD/TTY: (800) 735-2929 (English), (800) 855-3000 (Spanish)

Email: customerservice@regalmed.com

 

Your Health Plan Benefits.

If you have specific questions regarding your coverage, please contact your health plan directly.

 

Contact your Health Plan
 

If your doctor refers you to see a specialist, you will likely need to have prior authorization.

 
Authorization

How prior authorization works and how to check status.

Your PCP might refer you to a specialist, such as a cardiologist, endocrinologist, or other physician who will care for your specific medical needs. However, some services will need to be pre-authorized before they can be performed.

Here’s how it works:

  1. Your PCP will refer you to a specialist by submitting a prior authorization request.
  2. The timeline to receive an authorization varies, but on average, they are processed within 3 to 10 business days.
  1. The prior authorization is mailed directly to your address on record.
  2. Your specialist physician is responsible for any follow-up requests that you will need after your initial appointment.

You can track the status of your prior authorization at any time online.


Track your prior authorization
 

Access the New Member Guide for more detailed information.

We got you covered
 

Your doctor or specialist may request lab work, x-rays or other tests. An authorization may be needed.

 
Download the Quest app

Download the Quest app and create an account to schedule and see your results.

Quest Diagnostics

Most laboratory tests are done by our partner, Quest Diagnostics. They have locations throughout California, including one near you.

You will need to create an account to log into the Quest Lab Portal

Once you create an account, you will be able to schedule, view, cancel, or reschedule your appointments. You will also be able to view your results in detail through this app.

Schedule an imaging, X-ray or radiology appointment

Schedule an imaging, X-ray or radiology appointment.

Radnet is our largest radiology vendor serving more than 150 California locations. Visit their website to find an imagining center nearest you to schedule your appointment. Some locations conveniently offer weekend appointments.

Radnet appointments

 

Centrelake is our second largest radiology vendor offering weekday and weekend appointments. You can also view all of your medical imaging records once you sign up through their Patient Portal.

Centrelake appointments

 

Urgent Care Finder.

Sometimes, the unexpected happens. Should this occur, and you need immediate medical care, an urgent care center may be a better option than an emergency room. An urgent care center may provide shorter wait times and fewer out-of-pocket costs than an emergency room.

Find an urgent care center near you.

 

And of course, if at any time you are having a life-threatening emergency, please call 911.

Urgent Care Finder

Want to know more about how our medical group works with your health plan?

Watch this informative video that explains the relationship between your medical group and your health plan, and how we work together to provide you benefits and comprehensive care to meet your needs.

 

You get more!

Free health education, classes, community events and programs.

We believe that good health goes far beyond your doctor’s visit. That’s why we offer free classes, events, health education, and programs that you can participate in both virtually and in person. However you choose to start your wellness journey, we have something for everyone. Remember, even small changes can lead to great results!

Visit HealthyWayEvents.com and sign up today
 

Your road to good health and vitality is just one click away!

 


Fitness classes

 

Connect with us on social media.

Here are all the ways you can connect with us on social media. Please “LIKE” and “FOLLOW” us so that you won’t miss events and information that are of interest to you as a member.

 


Patient focused care
Fitness classes

 

Sign up for our member newsletter.

Stay in the know. Receive periodic emails from us about health-related information, events, classes and other member benefits.


 

Note: Your information will not be shared, sold or used for anything else other than informing you of health-related information and events that might interest you. We keep all of your information secure and you can opt-out and unsubscribe at any time.

 

Fitness classes

New Member Orientation information.

You are invited to join us for a New Member Orientation Group Call! These are conveniently held over the phone every Monday and Friday. We host an English session at 10:00 a.m. and a Spanish session at 1:00 p.m.

You will receive valuable information and tools that will make accessing healthcare benefits and services easy. Learn about your in-network hospitals, how to find your nearest urgent care, how the authorization process works, and much more! You will leave feeling more empowered and in control of your healthcare.

To RSVP, please call our Member Relations department at (844) 250-1840. 

 

Senior Member Concierge Line

Medicare Member Support Lines.

  • Anthem Concierge: (888) 705-0196
  • SCAN Concierge: (833) 416-7101
  • General Senior Member Concierge - All Other Medicare Health Plan Members: (818) 357-5000  press option 1, then press option 6.

 

Questions

If you have other questions that we have not answered here, please visit our frequently asked questions or call our Customer Service team so we can assist you with your request.