During this coronavirus emergency, many of our providers need to make temporary changes to their normal hours of operation to protect the health of their patients and staff members. This includes our physicians conducting patient and doctor visits by phone or private video conferences.
If you have an issue reaching your assigned PCP or one of our specialty care providers, please call us at (818) 357-5000 or toll free at (866) 654-3471 so that we can help you locate an alternative provider or urgent care center. You can also search online for nearby urgent care centers at regalmed.com/urgent-care-finder.
If you are experiencing a life-threatening condition, call 911 or go to the emergency room.
Your health is our highest priority. We are working closely with the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC) to monitor COVID-19 to ensure the health and safety of our patients, employees, physicians and community. We will continue to take necessary precautions and will share the most up-to-date information and guidelines we receive to help prevent and isolate the spread of the coronavirus.
In the meantime, we’ve outlined important information for you and your family about the coronavirus and steps you can take to protect yourself and others.
We will continue to waive cost-sharing for medically necessary screening and testing for COVID-19 for all Medicare, commercial, Cal Medi-Connect and Medi-Cal members.
For Medicare Advantage and Medicare beneficiaries under Part A, B, and/or C, during the COVID-19 epidemic:
In order to give you more time to plan elective routine procedures or visits that you have been referred for, approved Prior Authorizations for elective care that have an expiration date of March 1, 2020 – July 1, 2020 will be extended to September 1, 2020. You do not need to request or receive a new authorization. You can use the authorization you have. Authorizations approved from April 5th until June 30th, will reflect the extended time period in the expiration date on the authorization when you receive it from us in the mail.
If you need any assistance with arranging for needed care, please contact either your Primary Care Physician or Customer Service at (866) 654-3471.
*All authorizations are subject to you remaining eligible and enrolled under our medical group and your health plan at the date and time of service.
Your primary care physician will determine if you are required to seek additional COVID-19 testing should they find you have symptoms that indicate you have been exposed to the virus. It is your physician’s discretion based on your answers to questions about your symptoms along with the results of your physical exam if further tests are necessary.
There is currently still no vaccine available for the coronavirus. Our providers and staff, clinic locations, and urgent care centers will continue to focus on helping members with easing the symptoms to support expediting their recovery and wellness.
The best way to prevent infection is to follow some basic common sense rules to protect yourself and to minimize the risk of spreading it to others.
If you are over the age of 60 OR have multiple health conditions, stay home and immediately practice “social distancing.” Maintain at least 6 feet of distance from others and avoid crowded spaces. Elderly patients with multiple conditions (CHF, COPD, diabetes) are at greatest risk of significant illness.
It is always good practice to wash your hands and use proper cough/sneeze etiquette. Do not touch your face and avoid shaking hands, hugging, or other close person-to-person contact.
Similar to other respiratory illnesses like influenza, coronavirus generally spreads from an infected person to others via:
Governor Newsom has issued a "Stay at Home" order for all of California. This means everyone in California is required to stay home except for the following:
Providers are asked to discuss the home isolation instructions with patients. Key points to emphasize from the instructions include:
Duration of isolation:
All symptomatic patients, regardless of test status must stay home until at least 7 days have passed after their symptoms first appeared AND at least 3 days after they have recovered. Recovery means that their fever has been gone for 72 hours without the use of fever-reducing medications and their respiratory symptoms (e.g. cough, shortness of breath) have improved.
Instruct the patient not to leave their home during this time, except for urgently needed medical care.
What to do if seeking medical care:
If the patient needs to be seen in person for medical care, advise them to call ahead if possible to alert the medical facility that they have COVID-19. Advise that if they have life-threatening symptoms to call 9-1-1 and to tell the dispatch personnel of their COVID-19 status.
Prevent transmission in the household:
Instruct the patient to stay in a specific room and away from other people in the home as much as possible. It is particularly important that they stay away from people who are at higher risk of serious illness. Discuss the importance of hand hygiene, covering coughs and sneezes, and not sharing personal household items. Instructions for cleaning the home are available in multiple languages.
Monitor for severe disease:
Review the warning signs of more severe disease including shortness of breath, weakness, and confusion. For patients at high risk for severe illness, make a plan for what to do if their symptoms worsen, including when to call 9-1-1. If patients live alone or do not have another adult in the house, discuss with them who could do virtual daily check ins.
Management of close contacts:
Household members, intimate partners, caregivers, as well as any additional people who were within 6 feet of the patient for 10 minutes while they were symptomatic or who have had unprotected contact with their body fluids, and/or secretions (such as sweat, saliva, sputum, nasal mucus, vomit, urine, or diarrhea) are considered to be "close contacts". All close contacts should be quarantined at home for 14 days beyond their last contact to the patient. Discuss with the patient who they may have exposed and instruct them to give home quarantine instructions to all close contacts.
For a full copy of the Order listing the dos and don’ts, visit https://covid19.ca.gov/
Join our email list for health-related updates from our medical groups.
We are working with our awesome partners to bring you health and fitness resources from the safety of your home. Join us for free online fitness, yoga, and health education classes to stay active and on top of your health.
Visit HealthyWay Events to access new classes released every week.
Centers for Disease Control and Prevention (CDC): https://www.cdc.gov/coronavirus/2019-ncov/index.html
LA County Public Health: http://publichealth.lacounty.gov/media/Coronavirus/
Orange County Public Health: http://www.ochealthinfo.com/phs/about/epidasmt/epi/dip/prevention/novel_coronavirus
San Bernardino County: http://wp.sbcounty.gov/dph/coronavirus/
Riverside County: https://www.rivcoph.org/coronavirus
Ventura County: http://www.vchca.org/agency-divisions/public-health
Please visit the Hot News area of the Medi-Cal website for regular updates to the Medi-Cal response to COVID-19. http://files.medi-cal.ca.gov/pubsdoco/COVID19_response.asp