Non-Discrimination and Language Assistance

Nondiscrimination and Accessibility Notice

SECTION 1557 OF THE AFFORDABLE CARE ACT

Policy

Regal Medical Group, Inc. complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, disability, or sex. Regal Medical Group, Inc. does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Regal Medical Group, Inc.:

  • Provides aids and services at no cost to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact our customer service department at (866) 654-3471. TTY users dial (818) 654-3485.

If you believe that Regal Medical Group, Inc. has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Attn: Compliance Officer/Privacy Officer
Regal Medical Group, Inc.
8510 Balboa Blvd. Suite 150
Northridge, CA 91325

Phone: (844) 752-3921  TTY: (818) 654-3485
Fax: (818) 933-0598
Email: compliance@regalmed.com

You can file a grievance in person or by mail or email.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil rights, electronically through the Office for Civil Rights Complaint Portal, which is available at: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html. Such complaints must be filed within 180 days of the date of the alleged discrimination.

Getting Help in Your Language

Language Assistance Services

Spanish
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (866) 654-3471. (TTY: 818- 654-3485)

French Creole
ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele (866) 654-3471. (TTY: 818- 654-3485)

Vietnamese
CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số (866) 654-3471. (TTY: 818- 654-3485)

Portuguese
ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para (866) 654-3471. (TTY: 818- 654-3485)

Chinese
注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電(866) 654-3471. (TTY: 818- 654-3485)

French
ATTENTION: Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le (866) 654-3471. (TTY: 818- 654-3485)

Tagalog
PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa (866) 654-3471. (TTY: 818- 654-3485)

Russian
ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните (866) 654-3471. (TTY: 818- 654-3485)

Arabic
ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم 1-123-862-1116 (رقم هاتف
الصم والبك. (TTY: 818- 654-3485)

Italian
ATTENZIONE: In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero (866) 654-3471. (TTY: 818- 654-3485)

German
ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: (866) 654-3471. (TTY: 818- 654-3485)

Korean
주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. (866) 654-3471. 번으로 전화해 주십시오. (TTY: 818- 654-3485)

Polish
UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer (866) 654-3471. (TTY: 818- 654-3485)

Gujarati
સુચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો (866) 654-3471. (TTY: 818- 654-3485)

Thai
เรียน: ถ้าคุณพูดภาษาไทยคุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี โทร (866) 654-3471. (TTY: 818- 654-3485)