Welcome
Regal Medical Group is your healthcare network of primary care doctors, specialists, hospitals, urgent care centers, and support services. We work with your health plan to coordinate your care. We also review and approve authorization requests for care, such as specialist referrals.
Whether you are new here or have been with us for many years, this page will guide you through everything that you need to know as a member of our medical group.
Getting started
Schedule your first appointment
- Call your primary care physician (PCP) to schedule your first visit.
- Need help finding or changing your PCP? Call Customer Service at (818) 357-5000, Mon. - Fri., 8:00 a.m. - 5:00 p.m.
TDD/TTY: (800) 735-2929 (English) / (800) 855-3000 (Spanish)
Keep our Customer Service number handy
- Save (818) 357-5000 in your phone for quick assistance.
- Our Customer Service team is available Mon. - Fri., 8:00 a.m. - 5:00 p.m. We’re here to help.
Keep your health plan ID card with you
Your health plan ID card lists your medical group and doctor. Always bring it with you when you need medical care or services.
Discover our FREE programs and services
We believe that good health goes far beyond your doctor's visit. Explore our website for everything we offer, like chronic condition management, nutritional counseling, health education resources, on-demand fitness classes, and more - all for free! Remember, even small changes can lead to great results!Visit HealthyWayEvents.com and sign up today.
Your road to good health and vitality is just one click away!
Want to know more about how our medical group works with your health plan?
Watch this informative video that explains the relationship between your medical group and your health plan, and how we work together to provide you services, programs, and comprehensive care to meet your needs.
When to call your health plan vs. medical group
Health plan
Manages your
insurance benefits
Medical group
Your network of doctors, specialists,
and healthcare providers
Your health plan and medical group are separate organizations that work together to provide your care. Each one handles different parts to make sure you get the health services you need.
Your health plan benefits
If you have specific questions regarding your coverage, please contact your health plan directly.
If your doctor refers you for specialist care, lab work, imaging, or other tests, you may need prior authorization.
Prior authorization made easy
After you visit your doctor or specialist, any referrals for care are sent to Regal Medical Group, not your health plan.
Some services require prior authorization, including:
- Specialist visits
- Imaging tests
- Surgeries
- Certain medications
When approved, please schedule your appointment using the provider details included in your letter, such as their:
- Name
- Phone number
- Address
Regal Medical Group authorizes your care.
- 97% of requests are approved within 10 business days.
- You’ll receive a letter in the mail when a decision is made.
- When approved, schedule your appointment directly with the provider listed on your letter.
- When a service is denied, you will receive a notice from us that explains your rights to appeal.
Questions about authorization status or need help?
Our Customer Service team is ready to assist you.
Call (818) 357- 5000, Mon. - Fri., 8:00 a.m. - 5:00 p.m.
TDD/TTY: (800) 735-2929 (English) / (800) 855-3000
Labs and imaging
Your doctor or specialist may request lab work, X-rays, or other tests. An authorization may be needed. We partner with trusted lab and imaging providers to ensure quick and convenient access to the services you need. Whether it’s a blood test or imaging, we’re here to help coordinate the process for you with results sent directly to your doctor. Talk to your doctor to find lab and imaging locations nearest you.
Urgent care finder
Sometimes, the unexpected happens. If you need immediate medical care, an urgent care center may have shorter wait times and fewer out-of-pocket costs than an emergency room.
Urgent care
Non-life-threatening illnesses or injuries that can’t wait for a doctor’s appointment, such as:
- Strains and sprains
- Ear infections
- Fever and flu symptoms
- Minor burns or cuts
Emergency room
Life-threatening illnesses or injuries, such as:
- Chest pain or other heart attack symptoms
- Head injuries
- Severe bleeding or burns
- Severe abdominal pain
Coordinated care – you at the center
You are at the center of everything we do. Surrounding you is a network of health services and dedicated professionals, all working together to make your health journey seamless and fully supported.
Meet the team: We care for the whole you
Get to know our team and how they can support your health journey. Watch this video 
Connect with us on social media
Here are all the ways you can connect with us on social media. Please “LIKE” and “FOLLOW” us so that you won’t miss events and information that are of interest to you as a member.
Sign up for updates from us
Stay connected. Join our email and text list to receive our member newsletter, health-related updates, and other electronic communications.
Note: Your information will not be shared, sold or used for anything else other than informing you of health-related information and events that might interest you. We keep all of your information secure and you can opt-out and unsubscribe at any time.
If you have other questions that we have not answered here, please visit our frequently asked questions or call (818) 357-5000, Mon. - Fri., 8:00 a.m. - 5:00 p.m.
TDD/TTY: (800) 735-2929 (English) / (800) 855-3000 (Spanish)
